The Pleasanton Police Department Records and Communications Bureau is open to serve the community twenty-four hours a day, seven days a week. The Bureau is currently staffed with a civilian manager, fourteen full time dispatcher positions, and two full time records clerks.

Dispatchers answer all 911 emergency calls and the majority of all non-emergency calls. They are responsible for sending police personnel as needed to all calls for service. Additionally, they receive and dispatch calls for city services when city offices are closed. Examples include problems associated with flooding during heavy rains and requests for emergency water service problems. They also help citizens who come to the the Police Department for assistance, process warrants for arrest, and have general records responsibilities.

The Records and Communications Bureau is a high-activity area. Records personnel process tens of thousands of reports, citations, court documents, and correspondence to the Police Department each year. They handle over 100,000 business calls annually. It truly is the nerve center of the Police Department.

The main concern of the Bureau is the public's safety and welfare. The goal of the Bureau is to provide an efficient and personal response to every request for service.

Finger Prints

The Pleasanton Police Department provides Livescan fingerprinting services to residents and people who work in the City of Pleasanton.  All fingerprinting services are done by appointment only. 

For a Livescan appointment, you must have a Request For Livescan Services form provided by whoever is requiring you to be fingerprinted.

To make an appointment for fingerprinting services, contact the Police Department Records Bureau at (925) 931-5100. 

Payment for fingerprinting services must be made by either cash or money order only.

Records Release

To obtain a copy of a crime report and/or crime report photos you must be listed as the victim, an authorized representative of the victim, or someone filing a claim in an accident report.  Incident reports are not crime reports and are not releasable without a subpoena. 

Copies of police reports must be requested in person at the Pleasanton Police Department.  Reports will only be released to eligible parties.

If you are a suspect or an arrested party on a police report, you may only obtain a copy of the report through the Alameda County District Attorney’s Office.  You can request a copy of a report in person at the District Attorney’s Office on the second floor of the Pleasanton Superior Court at 5672 Stoneridge Drive.

Vehicle Release

To obtain a release for an impounded, stored, or repossessed vehicle towed by a local tow company, the registered owner or legal owner, must come to the Police Department with a valid driver’s license and current proof of registration.  The owner will also have to pay a vehicle release fee according to the following schedule and will then be presented with a vehicle release to pick up their vehicle at the appropriate tow yard.  Payment for vehicle releases will only be accepted in cash or money order.

Fee Schedule

The Records and Communications Bureau is managed by Margaret Mary Goulart. For additional information on Ms. Goulart, please click on her name.

The Records and Communications Bureau can be contacted by calling the main Police Department phone number at (925) 931-5100.