The Utility Billing Division is located at 3333 Busch Road in Pleasanton and can be reached at (925) 931-5425.  Effective June 1, 2011, business hours are Monday through Friday, 7:30 a.m. to 3:30 p.m., excluding holidays.

To turn water service on or off, call (925) 931-5425 or visit our office.

The Utility Billing Division is responsible for reading all water meters, producing bills, processing payments, dog and bicycle licensing, hydrant meter billing, backflow administration, and providing customer account services and water conservation information. 

Bike Licenses - Bikes may be licensed in person or by mail for a fee of $3 at 3333 Busch Road or 200 Old Bernal Avenue. Bike License Application

Dog Licenses - Dog Licenses can be handled in person at 3333 Busch Road or mailed to: City of Pleasanton Dog Licensing, P.O. Box 520, Pleasanton, CA 94566.

Water and Sewer Billing - Utility bills can be paid by mail, at the City drop boxes located at 3333 Busch Road and 200 Old Bernal Avenue, over the phone with a credit card, in person at 3333 Busch Road, or through the City autopay program. 

Please mail water payments to P.O. Box 45805, San Francisco, CA 94145-0805.  Payments can still be taken at the old location, 200 Old Bernal Avenue.   All other non-water payments or mail should be sent to P.O. Box 520 Pleasanton, 94566.

FAQs - Utility Billing