The Sewer Division is located at 3333 Busch Road in Pleasanton and can be reached at (925) 931-5535.  Business hours are Monday through Friday, 7 a.m. to 3:30 p.m. excluding holidays.

Emergency service is available 24 hours a day by calling the Pleasanton Police Dispatcher at (925) 931-5100.

The Sewer Division maintains the City’s sewerage system consisting of over 239 miles of sewer main ranging in diameter between 6 inches and 33 inches. 

The division has many other functions including plan checking, record keeping, locating utilities, and updating GIS (Geographical Information System) files.  Most importantly, we are dedicated to serving the citizens of Pleasanton and assuring that the sewer system infrastructure is operating optimally.

Cleaning Sewer Lines - Sewer lines are cleaned all year long to prevent the spillage and clean up associated with a plugged sewer main.  If a problem occurs with a sewer line, the line is evaluated to find the source of the problem.  Very often the problem is found to be fats, oils, or greases (FOGs). When appropriate, a sewer line or drainage basin will be placed on the "bad spot" list to be cleaned on either a monthly, bi-annual or annual basis.  When possible, repairs or design modifications are made so that these "bad spots" can be put on a normal cleaning schedule.

Construction – Most major repair work and sewer line replacement is performed by third-party contractors.  Time permitting, the Sewer Division may perform smaller sewer main repairs (usually less than ten feet deep or twenty feet long).

Pump Stations – The Sewer Division operates and maintains 10 sewer lift stations.  Over half of the flow that goes to Dublin San Ramon Services District (DSRSD) must be pumped at least once before it reaches the treatment plant.  The flow goes to the DSRSD wastewater treatment facility.  The treated water is then discharged through the Livermore Amador Valley Waster Management Authority (LAVWMA) export pipeline to San Leandro and then San Francisco Bay.

House Laterals – Responsibility for house laterals belongs to the property/homeowner.  Section 15.32.100 “Maintenance Responsibility” of the City of Pleasanton Municipal Code states "the City shall maintain all trunk sewers.  Maintenance of side sewers and service laterals shall be the responsibility of the property owner served by such sewers." 

Odor Hot Line – Occasionally, residents with homes near DSRSD's Regional Wastewater Treatment Plant may sense odors from plant operations.  This may occur with warmer temperatures and wind direction.

To collect instant information about odor events or to report an odor issue, DSRSD has set up an “Odor Control Hotline” on its website so neighbors can contact plant operators and report the odor.  For more information please visit DSRSD’s website by clicking on the following link: http://www.dsrsd.com/wwrw/odorhotline.html

Regional Sewer Treatment Plant – The City of Pleasanton contracts with the Dublin San Ramon Services District (DSRSD) to treat its wastewater at a regional treatment plant located on Johnson Drive.  The plant is located on the south of Stoneridge Drive and just west of the Val Vista Park in Pleasanton. 

Pleasanton’s treated wastewater is subsequently discharged into the San Francisco Bay for disposal through facilities owned by the Livermore Amador Valley Water Management Agency (LAVWMA).  The City of Pleasanton owns and operates all of the sewer pipelines and pumping stations within the city needed to deliver the city’s wastewater to DSRSD’s Regional Wastewater Treatment Plant.

Remote Monitoring – The flow from our pump stations and other information regarding the system is monitored by radio telemetry.  Information such as flow, pump run time, power usage, and many other parameters are collected using Supervisory Control and Data Acquisition (SCADA) software.  The central SCADA computer monitors the system and, if necessary, can be used to control the pump stations.  It also has the ability to page standby personnel during emergency conditions.

Underpass Pump Stations – The Sewer Division operates and maintains three storm drain pump stations.  These stations pump storm water from the low areas around underpasses and discharge that to the local storm drain channels.