The Pleasanton Sewer and Storm Drain Divisions provide round the clock sewer and storm drain maintenance services for our community. Citizen requests and emergencies are handled as a top priority with efficiency, skill and respect. We are committed to meeting the ever increasing challenges of service demands, conserving our natural resources, preserving the environment and protecting the health of our citizens.

The Sewer Division is located at the Operations Service Center, 3333 Busch Road and can be contacted at (925) 931-5535 during normal business hours, Monday through Friday from 7:00 a.m. to 3:30 p.m. Emergency service is available 24 hours a day, 365 days of the year by calling the Pleasanton Police Dispatcher at (925) 931-5100.

Cleaning Sewer Lines - Sewer lines are cleaned all year long to prevent the spillage and clean up associated with a plugged sewer main. If a problem occurs with a sewer line, the line is evaluated to find the source of the problem.  When appropriate, a sewer line or drainage basin will be placed on the "bad spot" list to be cleaned on either a monthly, bi-annual or annual basis. When possible, repairs or design modifications are made so that these "bad spots" can be put on a normal cleaning schedule.

Video Inspection of Sewer Lines – Every new sewer line in the City of Pleasanton is inspected to protect the City’s investment in this important part of our infrastructure. The TV truck is also used to troubleshoot and precisely locate problems. This greatly enhances our ability to proactively identify repair projects and reduce costs by pinpointing problem areas. Extensive computer database records are kept including a videotape library.

Pump Stations – The Sewer Division operates and maintains ten sewer lift stations. Over half of the flow that goes to Dublin San Ramon Services District has to be pumped at least once before it reaches the treatment plant.  The flow goes to the DSRSD wastewater treatment facility. The treated water is then discharged through the Livermore Amador Valley Waster Management Authority (LAVWMA) export pipeline to San Leandro and then San Francisco Bay.

Remote Monitoring – The flow from our pump stations and other information regarding the system is monitored by radio telemetry. Information such as flow, pump run time, power usage, and many other parameters are collected using Supervisory Control and Data Acquisition (SCADA) software. The central SCADA computer monitors the system and, if necessary, can be used to control the pump stations. It also has the ability to page standby personnel during emergency conditions.

Construction – Most of the major repair work and sewer line replacement is contracted out. Time permitting; the Division does smaller sewer main repairs usually less than ten feet deep or twenty feet long. The Division is capable of making these repairs from start to finish.  The Street Division does the final asphalt repair.

House Laterals – Responsibility for house laterals belongs to the property/homeowner.  Section 15.32.100 “Maintenance Responsibility” of the City of Pleasanton Municipal Code states "the City shall maintain all trunk sewers. Maintenance of side sewers and service laterals shall be the responsibility of the property owner served by such sewers."  The Sewer Division is available 24 hours a day to check sewer main lines and answer questions about where a problem is occurring. The phone number is (925) 931-5535.

Other – The Sewer Division maintains the City sewerage system consisting of over 239 miles of sewer main ranging in diameter between 6 inches and 33 inches. The department has many other functions including plan checking, record keeping, locating utilities, and updating GIS (Geographical Information System) files to name a few. Most importantly, we are dedicated to serving the citizens of Pleasanton and assuring that the sewer system infrastructure is operating optimally.