The City of Pleasanton Water Division provides a high quality and dependable potable water supply to the residents and businesses of Pleasanton. We strive to maintain a leak-free system that provides continuous service, emergency fire protection and meets the fluctuating demands of the system. All customer inquiries are responded to as a top priority with skill, respect and efficiency. The Division makes it a high priority to meet all State Health Department standards and to protect Pleasanton’s natural resources and the environment.

The Water Division is located at the Operations Service Center, 3333 Busch Road, and can be can be contacted at (925) 931-5520 Monday through Friday during normal business hours from 7:00 a.m. to 3:30 p.m. Emergency service is available 24 hours a day, 365 days of the year by calling the Pleasanton Police Dispatcher at (925) 931-5100.

If you have questions about water quality you can call (925) 931-5510.

Annual Water Quality Report - To view the City of Pleasanton's Annual Water Quality Report You will need Acrobat Reader plug in -- available free from Adobe Systems.

Storage Facilities - The Water Division operates and maintains 22 storage reservoirs spread strategically throughout the City. These reservoirs vary in size from 20,000 gallons to over 8 million gallons each. These reservoirs are critical to provide the proper pressure in the system as well as supply during high demands and for emergency firewater protection.

Distribution Stations - The Water Division operates 16 pump stations throughout the City of which 3 are groundwater well pump stations used to augment the treated water that is distributed. In addition we operate 6 treated water stations where the final fluoridation process takes place.

Bacteriological Sampling - The Water Quality Control Lab operated by the City of Pleasanton is responsible for ensuring the safety of the drinking water supply. Routine Bacteria sampling is performed to ensure the water is safe to drink.

Water Quality Sampling - In addition to the bacteria sampling many other daily and weekly samples are analyzed to maintain a safe drinking supply. Including analysis for chlorine residual, pH, total dissolved solids, ammonia, temperature, conductivity, turbidity, hardness and fluoride concentration. More information is available in the annual water quality report.

Computerized Control - The entire water system is controlled with the use of a sophisticated computerized system called a SCADA (Supervisory Control and Data Acquisition) This system connects the pump stations and reservoirs together using a radio telemetry system to communicate to a central control computer at the Water Division. This system allows us to employ many backup and safety features that would not be possible if it were done manually. In addition we are able to program for more efficient operations and save ratepayers money.

House Service Line - The Water Division is responsible up to the water meter at your home, everything from the meter to your house is the homeowner’s responsibility to maintain and repair.